We are constantly pushing the boundaries of technology and are looking for talented individuals to join us on this exciting journey. We are seeking a highly motivated and skilled Cloud Support Specialist to join our growing team. As a Cloud Support Specialist, you will be responsible for providing technical support to our clients, ensuring the smooth operation of their cloud-based systems, and continuously improving their experience with our services. This is a unique opportunity to work in a dynamic and fast-paced environment, using cutting-edge technology to help businesses thrive.
Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Monitor and troubleshoot cloud-based systems and applications
- Resolve technical issues and escalate as needed to ensure timely resolution
- Build and maintain strong relationships with clients, understanding their individual needs and providing exceptional customer service
- Proactively identify opportunities for improvement and work with the team to implement solutions
- Collaborate with cross-functional teams to ensure the smooth deployment and integration of new services
- Stay up-to-date with the latest cloud technologies and trends to provide expert recommendations to clients
- Develop and maintain technical documentation and knowledge base articles
Requirements:
- Bachelor's degree in Computer Science, Information Technology or related field
- Minimum of 3 years of experience in a technical support role
- Experience with cloud-based services such as AWS, Azure, or Google Cloud Platform
- Strong knowledge of networking and security principles
- Excellent problem-solving and analytical skills
- Exceptional communication and customer service skills
- Ability to work independently, multitask, and prioritize in a fast-paced environment
- Relevant certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Administrator Associate) are a plus.